Privacy Policy

Company: Ordify, Inc. ("Ordify", "we", "our", "us")

Ordify provides AI-powered tools that help businesses automate conversations, process orders, and manage customer interactions across platforms like WhatsApp and Instagram.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

a. Information You Provide

  • Name, email address, phone number
  • Business details (e.g., Instagram handle, store name)
  • Billing and payment information
  • Customer data you upload or process through Ordify

b. Automatically Collected Data

  • IP address, browser type, device identifiers
  • Usage data (pages visited, features used)
  • Log data (timestamps, interactions)

c. Customer Data (Processed on Your Behalf)

  • Messages from your customers
  • Order details, addresses, contact information

We process this data strictly as a data processor on your behalf.

2. How We Use Information

We use data to:

  • Provide and operate our services
  • Automate chat responses and order workflows
  • Improve AI performance and product features
  • Communicate with you (onboarding, updates)
  • Detect fraud and ensure platform security
  • Comply with legal obligations

3. AI & Automated Processing

Ordify uses artificial intelligence to:

  • Generate responses
  • Assist with order processing

You acknowledge: AI outputs may not always be accurate, and you are responsible for reviewing critical interactions.

We continuously improve models but do not guarantee perfect responses.

4. Data Sharing

We do NOT sell personal data.

We may share data with:

  • Infrastructure providers (e.g., cloud hosting)
  • Payment processors
  • Messaging platforms (Meta / WhatsApp APIs)
  • Analytics providers
  • Legal authorities when required

5. International Data Transfers

Your data may be processed outside your country (including the US and India). We implement safeguards such as:

  • Standard contractual clauses
  • Secure infrastructure

6. Data Retention

We retain data only as long as necessary to:

  • Provide services
  • Meet legal requirements

You may request deletion at any time.

7. Your Rights (GDPR / CCPA)

You may:

  • Access your data
  • Request correction or deletion
  • Object to processing
  • Request data portability

To exercise rights: hello@ordify.in

8. Data Security

We implement:

  • Encryption in transit
  • Access controls
  • Secure infrastructure

However, no system is 100% secure.

9. Third-Party Integrations

Ordify integrates with:

  • WhatsApp (Meta)
  • Instagram

Your use of those services is governed by their policies.

10. Children’s Privacy

Our services are not intended for individuals under 18.

11. Updates

We may update this policy periodically.

12. Contact

hello@ordify.in